Co-creation means that users/civilians/consumers/… are central and should be involved in problem definition, process design, solution design and decision making.


Alter does process facilitation as an independent actor, neutral on the content and solution directions, and assuming an explicit outspoken position on the quality of the co-creation process.


Alter does action research to develop new concepts/solutions/systems together with client systems. In this role Alter is an independent actor who ensures the quality of the co-creation process and delivers a solution in the form of a concept paper, recommendations, strategy document, evaluation report, a monitoring system, future search scenarios,…